A resilient city requires a government that utilises expert advice and community suggestions to provide for the needs of the population. A reactive and inclusive government that relies on best practices and experience to model solutions in a dynamic way is necessary for the operational sustainability of the city. A democratic government which listens to its citizens, which is composed of its citizens and which works for the benefit of the citizens, while relying on empirical data and expert assistance is a resilient government. In case of a crisis such as flooding, extreme weather conditions or power outages, the citizens look to their government, which is made or unmade through their management of crisis.
The providing of social services and labour regulations which facilitate a satisfied and productive work force. A third of our lives are spent working, and so for a citizen to be happy they must be happy at their work. A city which uses its human resources to the best of their abilities and helps them fullfil their potential, is a resilient city. Employment should be evenly spread in all sectors of a city, and the citizens should work in those jobs to which they are best suited and to which they are most attracted.